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About Cube Management

Cube Management helps companies accelerate their sales, by providing the Sales & Marketing talent they need to grow their business. Cube is a leading recruiting and consulting partner to mid-market and emerging growth companies in the technology, manufacturing, healthcare and business service sectors.

We work across the spectrum of Sales, Marketing and Business Development, providing holistic solutions that drive revenue and profit success. Cube Management combines Strategy, Process and People, to produce great results.

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How To Develop Business Through Third Party Channels

We see lots of companies out there that decide to go through third party channels in order to take their products to market, yet neglect to put the necessary resources and structure around building, deploying, managing, and executing this third party channel strategy. Those companies assume that by outsourcing the sales of their products of those third party channels, they don't need to invest in providing the support or infrastructure or services or training to those channel partners in order to make them a success. Well, companies that have been in the business of successfully growing their companies through third party channels know better.



The best practices today for channel development and business development and channel management really call for a very proactive, targeted, systematic approach to managing those resellers and the companies that are out acting as channel partners for your product. Back in the dot bomb days, there were lots of companies that were looking for strategic partnerships and signing them up in droves, yet not getting any traction from any of those relationships, and spending a lot of time and resources trying to create them, only to find out that they didn't actually bring them any business. In today's day and age, channel development and business development is all about execution. And so, if your company is trying to grow, and trying to use those third party channels to do so, it has to take a more realistic approach about what it's going to take in order to get those channel partners to sell your product through to your end user customers.



Building a system of services, support, lead generation, training, field sales, partnering, and marketing for your channel partners is absolutely critical. The best companies are even offering channel marketing portals, where they can distribute collateral and work in a distributed model with CRM, in order to share leads, track them, and make sure that they're automating the whole process of partnership with their channel partners. So, companies that are doing a great job of building sales through third party distribution channels, in today's day and age, are the ones who are taking a proactive, investment approach to building, managing, and winning their distribution channels away from their competition.



Many companies that are suffering in the channel development or business development area have old relationships that aren't producing. If your company is in that situation and is stuck with a group of manufacturer's reps, system integrator, VARs or OEMs or other types of resellers that aren't producing any sales for your company, there is a way out. Sometimes, in order to make your way through that process though, it's best to bring in an outside resource to help you to do an independent assessment of your channel partners and help you to take your channel relationships through radical change. The process of building and maintaining a high performance, third party distribution channel network is one of pruning and tuning, constantly looking at which companies are producing and performing and building them up and constantly looking at the ones that are not and figuring out how to put them on a corrective action plan, or calling them out of your distribution channel network and replacing them.



Working with resellers for your products is much like working for your own direct sales force. And the more that you view them as a resource that is under you control than one that you have to influence through your management tactics and through your support services, the better chance you'll have of actually turning them into productive channel that actually drives revenue into the door for your company. Many companies make the mistake of hiring resellers for their products and then leaving them to their own devices. A lot of times this is done in the international arena, and all of us know that this is a common mistake that can be corrected, but it requires dusting off your business development playbook and taking a fresh look at who you're distribution channel partners are, where they're at, whether or not they can take you where you want to go, and what's it's going to take to take your channel relationships through change, in order to get the revenue and product growth that you want for your company.






Outsourcing Sales & Marketing: When Does It Work?

Today, now more than ever, companies need to go outside to find partners, consultants, interim management solutions, and service providers who can help them cover the range of their needs of sales and marketing. As new rules have been invented regarding lead generation, and more complexity has come into the sales and business development and marketing model of most companies, it's very difficult for you to keep up with all of the skill sets that are required in order to be on the top of your company's game and maintain best practices across all of those functional areas. So, companies are looking increasingly to bring in outsourced service providers who can provide them with fractional management or contract personnel or ongoing outsourcing and consulting to cover the needs that they're not capable of keeping in house or cannot justify to have on a full-time basis.



Outsourcing covers a range of different types of functional areas, including search engine optimization, pay per click ad management, and product management / product marketing. Many companies go through launch phases of new products or product requirements or definition in new product planning cycles that require having those resources around. But they don't need them on a permanent basis once a new product has been defined, built, launched, and handed off to the sales force.



Copywriting is another area where a lot of companies look to outsource that capability in the marketing side for creating new brochures, collateral, web design copy, etc. Many companies would love to have a graphics design and internet marketing capability in house, but they simply can't afford or justify doing that on a full time basis. Yet this does work perfectly in an outsourced model, where you have a full service web design company that can build your online website pages, conversion mechanisms, landing pages, microsites, etc. and deploy those for your company. So, these are just some of the many examples of areas where companies need to consider outsourcing in order get all their work done.



At the management level, many companies can't justify having a full time VP of Marketing or a Director of Business Development, but what they can justify is having an interim management solution or fractional management solution. Some companies that are trying to get to the next level would love to have that top executive on the marketing side but it's just simply too expensive and they can't afford it. So what do they do? Often times, they do nothing, and as a result, are not capable of moving their business forward in their target markets and really executing a proactive marketing strategy. This is a perfect example of where fractional management or outsourcing of a management function or interim management of that function can make a lot of sense and can be done without bearing the full cost of a full time employee.



Smart companies are using fractional VPs of marketing who are top marketing professionals to come in and help them plan and execute their marketing programs even if they're not on a full time basis. This provides a wonderful solution: a company can get a part of a senior marketing manager without paying full time for it. So if you're company is thinking about how to get its sales and marketing to the next level, you might want to consider what your outsourcing and fractional interim management strategy is and how you can put new resources to work for your company on an interim or part time basis, or on a project basis that will help you to round out the skills sets of your company and accelerate your sales.



Of course, there are some positions in your company that you simply cannot afford to outsource and you need a permanent hiring or recruiting solution for those positions. A good example of that is your VP of sales. Very few companies would consider outsourcing their VP of sales duties to an outsource company. When they do, of course, there are fractional management solutions that are available from companies like ours. But, a more common notion is that a VP of sales has got to be somebody who is really dedicated to full time, permanent or regular position inside the company. In those cases, it makes perfect sense for you to find a recruiting company to help you search for, screen, and find a top sales leader to come into your company and help you build and execute your sales strategy.



A lot of times a company is on sort of the edge of where they're not sure if it's time for them to have an in house solution on a permanent basis or if they could go with a fractional solution. Part of the issue is how core the function is to your long term strategy as a company, and how strategic it is really for the execution of your business model. But there are many functions inside a company that cannot be outsourced and must be kept in house. And in those cases, finding a partner who can help you to recruit those resources and bring them into your company is absolutely critical to accelerating your sales and generating top line growth, transforming your sales, and growing your business.



When does it make sense to outsource part of your management sales and marketing or business development management functions to an outsourced service provider? One of the examples is, if your company has a tactical marketing team of marketing communications specialist, doing advertising, internet marketing, direct mail or organizing trade shows, but you can't afford a full time manager inside the company, you still need somebody who can provide planning, oversight, and leadership to that team. If you're a CEO, who is an engineering, operations or finance oriented person, you're probably not the best person to guide this team and bring best practices into the company and marketing.



That person can participate in your quarterly management team meetings, in your company's planning cycle, including doing strategic marketing planning, developing your go to market strategy, segmenting and maintaining your updated competitive analysis, doing those kinds of projects, or at lease overseeing them at a high level, and helping your company to provide top level oversight of the execution of your marketing programs. That's a perfect example of where having a fractional VP of marketing, on an outsourced basis from a consulting or service provider, can make a lot of sense. Another example is, when you've brought a new product to market and you've realized that the best way to bring that product to market is through third party distribution channels and you already have a channel management function set up for system integrators, VARs or OEMS, but what you want to do is you want to deploy a new channel for this particular product line. This is a perfect project to outsource to an interim VP of business development or interim director of business development…a rainmaker who can go out and research, target, identify, screen, and select a new channel of distribution for your new product line. Or, perhaps your company has already got a system of integrators providing a technical solution that bundles your product into a full turn key solution for your clients, but you've now come up with a shrink wrapped, office shelf product that can really be sold with less value added and less integration and you have a channel organization that's set up to run your system integrators but you don't have anybody who's capable of going and finding OEMs or more traditional VARs for that product. Here, you can easily bring in an outsourced or fractional or interim VP of business development to set up that channel for you, get it going, make sure that it's running smoothly and producing the sell through that you're looking for, and then handed over to your normal channel management organization.




Dump "Excuse-Maker" Salespeople

Tired of hearing excuses? One of the biggest complaints I hear from sales managers and directors is excuses coming from their sales people for deals that they haven't closed or sales they haven't won. If you have sales people who are making excuses for poor performance, you should consider a couple of different approaches.



One approach is confront them with their excuses and tell them that you're tired of hearing excuses and ask them why they use excuses to cover up poor results. Another approach is to consider taking corrective action up to and including termination of those sales people. Sales people who make excuses and tend to externalize the reasons for poor performance are sales people who are not committed to continuous improvement.



Only by taking ownership for and responsibility for what's happening in their territory will sales people continue to improve and actually accelerate their sales over time. So if you have sales people who are making excuses and they do it chronically, consider whether or not if these are the kinds of people you can afford to have in your company. I've moved many of those kinds of people out of my business and replaced them with people who've had more of an owner's mindset, and I've found much better results coming as a consequence of just that one behavior. Stop making excuses is one of the best ways to get your sales people back on the track to sales success.




Essential To Convert Leads Into Sales

Why is it that so many sales people fail to follow up on sales leads that are handed off to them by the marketing department? It never ceases to amaze me how often I hear the same complaint from sales managers and from marketing managers who are working hard to drive new opportunities in the door. Part of the issue with sales people and their lack of willingness to follow up on sales leads is many sales people have large egos and believe that anything that has been brought to them by others is probably not very good. They have this, "I'm the king of my territory" mindset, which translates into them thinking that if they haven't created an opportunity for the company, it must not be real.



It's the job of sales management to dispel this notion and make sure that your sales people are taking all of the leads that are coming to the company through its various marketing programs seriously. A good way to convert leads to sales is to focus weekly attention on reviewing the sales leads that are coming in from marketing and from telesales efforts and categorizing those leads in getting a quick report from each of your sales people on what they're doing to follow up on the leads that are coming in. Lots of sales people are still resistant to this process. Sometimes, it makes sense to segment the responsibility of following up on leads between field sales people who don't believe they have the time or don't believe in the quality of the leads that they're getting, and inside sales people, whose sole responsibility it is to qualify and further advance the sale with leads that are still in fairly early stages of gestation.



Most big, best in class companies in many industries have now gone to an inside sales function whose job it is to qualify and continue to nurture leads forward, until they're ready for the involvement of outside or field sales. If your company is struggling because it's not capable of getting its field sales people to follow up on sales leads, think about changing the mix of your sales organization and moving some of your field sales resources into an inside sales role. Probably this means that you're going to have to replace a few people and you're going to need to do some recruiting because the profile and aptitudes of an inside telesales lead generation person are quite different from the profile and aptitudes of field sales personnel. We find that many companies are in the process of reducing their field sales head count and shifting some of that mix towards an inside sales model because of the lower cost and increased efficiency, and teaming those inside and outside personnel together is a much more effective way to make sure that you're aligning your resources correctly and making sure that you're following up on every single lead that's coming in through marketing. Many companies are spending money on marketing but they're not following up on leads. As a result, they've got huge leakage through their pipeline and they're wasting resources on programs that are not being optimized. Think about how to make sure that each of those precious leads that your marketing department's producing for your company is followed up on in 2006.




Sales Opportunity Management: The Key To A Sales Turnaround

Does your company need a sales turnaround? As we enter the new year, it's a great time for us to take a fresh look at our sales performance in our companies and take action to turn around those aspects that we're not satisfied with or which are lagging behind our expectations.



Putting together a sales turnaround plan for your company can be done fairly quickly and fairly easily. The first thing is to pull together key opinion leaders in the company, not just from sales and marketing, but are from outside and other departments, such as finance, operations, product development, etc. and to ask yourself, "What is it that we can do to improve our sales? How can we rally the whole company around making those improvements? What are the easiest and most rewarding opportunities that we have? What are the complacencies that have set in to our sales team that we need to eliminate? Are there territories that are underserved? Where are our best opportunities and how are our sales teams aligned to capitalize on those? What is the individual performance of each of our sales people and what are we doing to take corrective action with a poor performers or move them out of the company if they're not capable of stepping up to our expectations."



Now is a great time for you to start thinking about a turnaround plan for your company's sales if they are lagging behind expectations. If your company is in a rapidly expanding market and you're showing growth that's slower than the market, it means that you're losing market share to your competition. If your company is in a flat market but you have outstanding opportunities in segment or niches of that market, a sales turnaround could mean refocusing your resources on those market segments where your best opportunities are. If your company's in a declining market, a sales turnaround could mean refocusing your company on new market segments or with new products that will allow you to boost your opportunities and get back on the path to growth. These are all things that you should think about as you think about a turnaround plan for your company's sales efforts.



Sales opportunity management is the key to improving results. A lot of companies struggle with identifying and prioritizing the best opportunities for them amongst their prospects and amongst the deals they're working on. Best in class companies do a great job at sales opportunity management by spending regular time analyzing their pipeline, analyzing each customer opportunity, and prioritizing the allocation of resources to make sure that those best opportunities can be focused on and converted into sales. A quick way to get organized is to have a top ten opportunity list for each of your sales reps, to bring that list to every sales meeting, and to get a regular update on what's being done to advance each of the sales on those top ten accounts. Many companies fail to do this, but it's a very easy tactic that can be used in order to bring greater visibility to the key accounts that are going to drive your business, and make sure that your sales reps are focusing their top attention on them.



A simple spreadsheet which is updated once a week by your sales reps and discussed at the sales meeting is a great way for you to do a top ten account review. Have your reps focus on those ten accounts every week and make sure that each week you're holding them accountable for showing some advancement on each of those accounts, and also planning what the next steps are to continue to advance the sales at those companies. By maintaining a top ten list for each of your sales reps, you'll show them that it's important for you to get visibility on the accounts that they're working on that are going to drive revenue and help them to achieve their sales quotas.



It will also get them into the mindset that they need to be focusing their time and energy on the best opportunities, as opposed to just turning out the sales activity. Lots of sales reps get overwhelmed by the volume of activity that they need to generate in order to do their jobs effectively. They get lost in activity and start to equate activity with productivity. Being productive in sales means being able to quickly qualify your best opportunities and being able to focus your time and attention on moving those opportunities forward. By using an opportunity management system, such as the one we've suggested here, you can quickly make sure that your sales reps are giving primary focus to what's going to produce the sales that your company needs in order to accelerate its revenue growth.




Sales Cycle Reduction Equals Sales Acceleration

Sales Cycle Reduction Equals Sales Acceleration. What would it be like if you could reduce the time it takes you to close orders from new customers by 10, 20, or 30%? Think about how a reduction in your sales cycle could lead to rapid improvement of your sales results and your revenue generation. Many companies neglect to take time to analyze their sales cycle and look at ways to reduce it…which can be done by more clearly defining their sales process and looking for areas to eliminate lengthy steps or delays.



Best in class companies are constantly analyzing their sales cycle and their sales process to look for areas of duplication of effort and missing links in the hand off between marketing inside sales and field sales. Also, they develop of sales tools to improve their sales process and look to improve lead qualification so that they are only working on customers who truly have the best opportunity to buy from them. These are just some of the things that great companies are doing to reduce their sales cycle and accelerate their sales.



If your company is suffering from a long sales cycle and it feels like longer than it should be, now is a good time for you to pull your sales team leadership together to meet with a sales pipeline development consultant to analyze your sales process and look at the typical steps in the process and what the delays are associated with each step… particularly as it relates to customer decision making, but also as it relates to internal process steps that you can reduce. If you pull your team together and brainstorm on each of the different aspects of the sales cycle and how to reduce duplication and reduce delays, you'll find that you can probably come up with some improvements relatively quickly that could easily improve your ability to close deals faster, focus your resources on more qualified prospects, and win more proposals. Think about sales cycle reduction as one of your strategic initiatives in 2006.





Your Unique Selling Proposition Must Be Unique

What's your company doing to set itself apart from all of its competition and build a sustainable competitive advantage? Many companies struggle with defining what makes them different from their competitors, even though they have core strengths that do set them apart. In today's crowded marketplaces, when prospects and customers go looking for a vendor, what usually causes them to investigate further into the possibility of buying from a specific company is the characteristics that set that company apart. Companies that define and develop their messaging around their unique selling proposition have a much better chance of accelerating their sales and gaining customer attention and traction.



It's very easy to actually develop your company's unique selling proposition. Start with a strategic marketing planning process which includes analyzing the positioning of your company and its messaging. If your company is an "also ran" in its market today, why not sit down with your marketing and sales team and define what makes you different? Better yet, why not bring together a group of your customers to ask them why they buy from you, versus your competition. Using a listening process with your customers and your sales and marketing team to understand what sets you apart can usually be a strong step towards defining your sustainable, competitive advantage, and creating statements that differentiate yourself easily from your customers.



There's a big difference between a company that sells itselfvon features and benefits and a company that sells and markets itself on what makes it different from its competitors. Companies are made up of people and people are always interested in something new and different. Innovation is part of the American spirit and it's no different when it comes to innovation as related to marketing. If your company needs help defining its unique selling proposition, there are many marketing and sales consultants out there who can help you with this process. It doesn't have to be expensive and it's relatively quick to do. A USP can set your company on the path towards improving its marketing, improving its market penetration, gaining greater attention from potential prospects through your marketing efforts, and shortening your sales cycle by getting customers wanting to buy from you. What are you doing to improve your unique selling proposition?